FAQ

What is Caciocavallo Impiccato?
Caciocavallo Impiccato is a traditional gastronomic speciality from Southern Italy, especially linked to the rural and pastoral traditions of Basilicata. A whole caciocavallo cheese is hung near a heat source and slowly melted, then served hot and stringy on toasted bread.

Why is it called “impiccato”?
The name comes from the traditional preparation method: the cheese is “hung” — in Italian, “impiccato” — above embers or a heat source. In the past, shepherds used to hang the cheese from tree branches during transhumance, both to keep it safe and to use the heat of the fire to melt it.

What kind of cheese is used?
Caciocavallo cheese is used. It is a traditional stretched-curd cheese from Southern Italy. Its texture makes it ideal for slowly melting and creating a rich, creamy and stringy result.

How is Caciocavallo Impiccato prepared?
The cheese is hung close to a heat source. As the surface begins to melt, the soft and creamy part is scraped off and served on warm bread or bruschetta. It is not just a recipe, but a scenic and convivial food experience.

Can I prepare it at home?
Yes. With the dedicated kits available in the online shop, you can recreate the Caciocavallo Impiccato experience at home in a simple and authentic way.

What does a kit include?
The content may vary depending on the kit selected. The shop includes different options such as Kit Box, Refill Kits and Single Products. We recommend checking the product page before purchasing to see exactly what is included.

Is the stand included in all products?
No. The stand is only included or available with selected Kit Box options. Please check the product description before completing your order.

Can I buy individual products?
Yes. In addition to the kits, you can purchase selected individual products such as caciocavallo cheese, Pane di Matera, organic wildflower honey, peperone crusco, truffle cream and Aglianico del Vulture wine.

What are the best pairings?
Caciocavallo Impiccato pairs perfectly with toasted bread, honey, peperone crusco, truffle cream and full-bodied red wines, especially wines from Southern Italy such as Aglianico del Vulture.

Is it suitable for vegetarians?
Caciocavallo Impiccato is a cheese-based product and may be suitable for vegetarian diets. However, if you follow a strict vegetarian diet or have specific dietary requirements, we recommend checking the product ingredients or contacting us before purchasing.

Does it contain allergens?
Yes. Caciocavallo contains milk. Other allergens may vary depending on the specific kit or product purchased. Please always check the product information before ordering.

How should I store the cheese?
Please follow the storage instructions shown on the package. As it is a food product, it should be stored properly and consumed within the indicated expiry date or best-before date.

How can I buy your products?
You can purchase directly from our online shop by choosing from Kit Box, Refill Kits and Single Products.

Do I need to create an account to place an order?
The website includes a login and registration area. You may be asked to enter the information needed to manage your order, payment and delivery.

Can I buy more than one product in the same order?
Yes. You can add multiple products to your cart and complete a single order, subject to product availability.

Are prices VAT included?
Yes, product prices are shown VAT included, unless otherwise stated on the product or checkout page.

Can I buy it as a gift?
Yes. Some products and kits are also suitable as original food gift ideas, especially for those who love Italian traditions and gourmet experiences.

Can I change my order after placing it?
If your order has not yet been processed or shipped, we may be able to help. Please contact us as soon as possible, including your order number, name and email address used for the purchase.



Which payment methods do you accept?
The available payment methods are shown at checkout. They may vary depending on the active payment options on the website.

Is online payment secure?
Yes. Online payments are processed through the payment systems available on the website and managed according to the security procedures of the payment provider.

Can I pay on delivery?
Cash on delivery is only available if shown among the payment methods at checkout. If it does not appear, it means that this option is not available for your order.

Will I receive a confirmation after payment?
Yes. After completing your order, you should receive an order confirmation email at the address provided during checkout. If you do not receive it, please also check your spam folder.

Can I request an invoice?
If you need an invoice, please enter your billing details correctly during checkout or contact us as soon as possible after placing your order.



How long does shipping take?
Shipping usually takes 48/72 hours, thanks to our courier partners GLS, DHL, TNT and BRT.

Which couriers do you use?
We ship with selected courier partners including GLS, DHL, TNT and BRT.

How can I track my order?
When tracking is available, you will receive the tracking details by email or directly from the courier. If you have not received any updates, please contact us with your order number.

Do you ship throughout Italy?
Shipping availability depends on the delivery area and the options shown at checkout. Enter your address during checkout to see the available delivery options.

Do you ship abroad?
International shipping depends on the destinations currently enabled in the shop. If your country is not available at checkout, please contact us before placing your order.

What should I do if the package arrives damaged?
If the package arrives damaged, please take photos of the packaging and the products, keep all materials received and contact us as soon as possible with your order number and photos.

What should I do if my order does not arrive?
First, check the tracking information and any emails from the courier. If you cannot find useful updates, please contact us with your order number, name and email address used for the purchase.

Can I return a food product?
Returns of food products may be subject to restrictions for hygiene and safety reasons, especially if the product has been opened, altered or is no longer intact. Please contact us before sending anything back.

How can I request a refund?
To request a refund, please contact our support team with your order number, the product purchased, the reason for your request and, if necessary, photos of the product or package received.

I received the wrong product. What should I do?
Please contact us as soon as possible, including your order number and photos of the products received. Our team will check the issue and provide the most suitable solution.

An item is missing from my kit. What should I do?
Please contact us with your order number, the kit purchased and details of the missing item. If possible, attach a photo of the package contents.

How can I contact customer support?
You can contact us by email at:
info@caciocavalloimpiccato.net



Do you offer catering services?
Yes. We offer a dedicated Caciocavallo Impiccato catering experience for private events, weddings, corporate events and special occasions.

Can the catering service be used indoors?
Yes. The catering solution is designed to be suitable for both outdoor and indoor events, depending on the event location and technical requirements.

Can I request Caciocavallo Impiccato for a wedding or corporate event?
Yes. Caciocavallo Impiccato is a scenic and convivial experience, ideal for weddings, corporate events, private parties and special occasions.

How can I request a catering quote?
You can contact us through the website form or by email, indicating the event date, location, approximate number of guests and type of event.

Do you offer solutions for restaurants?
Yes. We offer the Restaurant Trolley Caciocavallo Impiccato®, designed for restaurants and food professionals who want to offer this traditional experience directly to their guests.

What are the advantages of the restaurant trolley?
The trolley allows restaurants to prepare and serve Caciocavallo Impiccato in front of guests, creating a memorable visual experience and enhancing the storytelling of the product.

How can a restaurant request more information?
Restaurants and food professionals can contact us through the dedicated form on the website or by email to request more details.

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